Home health care providers started to see increase in patient enquiry because of various reasons. Its good to handle more queries, serve more patients. But this doesn’t come easily and it has its own cost. Managing the schedule of each and every patient. Not to forget the caregivers time management.
Conventional way of Billing
After managing the schedules, then comes the real mess. Lets consider a home care agency servicing 100 patients in a month. Here, some patients might be billed based on care pack while some based on individual schedules. Some may have availed medical devices on rent, for which GST attracts as well. Some patients might have negotiated and availed some discounts. Few patients might be take long term services and hence we may provide monthly billing as a package.
We may have to communicate the invoice amount to son/daughter living abroad or some where else, as they might be the one transferring amount to home care agency. Are we going to send hard copy of the bill via courier? That’s adding the operational cost without any doubt. Wait. Now we have to manage the mode of payment as well! To manage all this tasks, we may have hired 2 to 3 resources and it increases as patient count increases. Now, when managing all this, there is still a possibility of human error. Also, any error when communicating the value to the patient or guarantor affects the brand value as well.
Home Health Care Billing solution
So how do we handle the issuing of invoices and receipts without any hassle ? Home care billing has its own complex nature that needs special understanding. Often, different amounts are quoted to different patients, micro level changes are made at the patient level, medications, lab orders need to be billed separately and so on. It is not an easy task and requires one to understand the complete work flow of the organization.
Most Home Healthcare agencies work with external resources for man-power supply, non-clinical resource supply like the ambulance, hiring an ECG machine etc., These kind of extra charges need to be taken care and maintained when billing for the patient for smooth operations of the home care agency.
For an accountant to keep track of all these is a difficult task. An automated home health care billing solution in place helps overcome all this by giving us the flexibility and ease the entire process of billing. It reduces the risk of human errors and is much efficient as it reduces the man power and the long hours spent for generating reports.
A simple software solution can bring down all the mess and errors. Also the software solution can increase the efficiency of the employees, provide various metrics and reports to analyse the performance of the entity. When operating in multiple cities or locations can be a hassle in conventional way, a home health care management software system can make it a cost efficient one and bring down the operational cost by reducing paper work.
Let’s take another scenario where you need to bill for ten patients that have availed similar services for the same exact amount. Is it not a little too exasperating the office manager has to go through the same pain for over ten times? A good software should be able to lift this pain off our shoulders and CET SaaS product has one such home health care billing solution.
Why can’t a patient download their bill or invoice anytime through the patient portal like we download our purchase invoice from amazon? The digital medical records of the patient is just a click away. The convenience makes the patients delight and this increases the word of mouth for the organisation and not to forget the patient retention as well.
In the highly competitive world, one can no longer afford to spend much time by manually doing tasks that is of lesser importance, while on the larger scope an organization should be concentrating more on providing quality care and service.
Contact us for a free demo today and realize a work-place which is more welcoming every day.