Care-giver Hiring and Retention in Home Health Care

7 December 2018 3 Comments Blogs

Hiring the right Home care giver has always been a challenge Home Care Providers face. Although, you have put together the best set-up possible, reached the people about the services you provide but do not have the right “care giver”, then running the Home Health care show is not easy. Care givers are the pillars of any Home Care organization as they are the bridge that connects the patient and the organization. They often represent the organization they work for and thus a good amount of time needs to be invested while they are hired to find the best possible fit.


Hiring right Home care giver

Professional experience :


As a rule of thumb, an efficient and a well qualified person should always be hired to suit the role of the caregiver. The care giver you hire needs to understand the professionalism involved in the process and is required to exhibit that as a member of the team. Sometimes, the personal experience they have had may also help them take care of the Elderly.


Empathy :


 This certainly has to be a criteria as the job of a care taker is different from any other job role. It requires compassion as this mostly deals with Elderly patients and patients suffering and the care giver certainly needs to be able to understand those feelings.


Flexibility :


 More than any other job, the role of a caregiver burgeons mostly on flexibility. They need to be available round the clock as one cannot be sure of the needs of the different patients. Some patients may need care in the mornings and others during the night. Thus, the care taker should be someone who is ready to take up all these calls with no complaining.


Although you hire caregivers, there always comes a point in this business that the organizations face a shortage in caregivers. Either the patient count and needs increase tremendously and the Home Care provider is not able to make the ends meet as the demand for quality care givers is always high. And in some cases, the existing caretakers do not stay with the same organization for long and keep making jumps between many, sometimes for that extra cash and sometimes if they are not happy with the organization.


How does one take care of Care-giver retention ?


The true success of any Home care agency relies upon the care givers they have and they cannot afford to lose them. There are a number of ways to improve caregiver retention and it requires a multifaceted approach and not just increasing the wages.


  1. The Home care agency needs to provide other competitive benefits other than just increasing the monthly wages as this makes the choice of the leaving the organization less likely.


  1. Incorporating effective training sessions – this helps them in a number of ways as they can continue to learn and grow and there is an opportunity of continual education which is a very good offering and makes it hard to leave the side of organization.


  1. Use efficient match making tools – a good software system in place that takes care of scheduling the best caretaker to the patients ensure good terms for both the patients and the caretakers. This further establishes a good foundation and brings a sense of confidence and trust that the organization always strives to provide the best quality care to the patients and their satisfaction is of prime importance to the organization.


  1. Coordinating and encouraging good communication between the office staff and the caregivers on the field. This helps reduce chaos situation and ensures smooth functioning of organization. Further, mobile applications can be employed to help these caregivers keep track of their appointments and stay well informed of the schedules ahead of time. Also this helps implement an efficient system in place for communication between the internal staff and field members and avoid mis-communications.



But this system of caregiver retention is not a one-size fits all. What may work for your organization may not suit an other organization well. But, these may just help you start experimenting and find the best solutions on the long run to run a Home Care service effectively.


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How Technology has enhanced Home Health care

19 November 2018 Leave a comment Blogs

Technology in Home Health care sector has enhanced it in terms of both quality and feasibility. In today’s world, it has conquered almost all the Industry. Any sector you name it, technology has reshaped the way it was working. We no longer stand in queue for booking movie tickets nor we call the restaurants to deliver the food anymore. Everything came handy with increasing mobile apps and reduced data costs.
The consumer behaviour have changed in every industry, is the healthcare industry an exception? People book online appointments with doctors. Medical practitioners have moved towards electronic medical records long back. Even patients started to demand their records and started to maintain it digitally.
The senior population in India is ever growing and the percentage of elderly people, classified as those above 60 years of age, is expected to go up in India from 8% in 2015 to 19 % in 2050 according to UN. “Time” is what we do not have, each one is consumed in their own spheres and have hardly any quality time to spend with their parents. In some cases, they live abroad and travelling all the way down here becomes expensive and not a timely solution anyhow.
Technology in Home Healthcare
This increasing demand for quality care at the comfort of home, has made way for surge in home health care providers in India. Though many entrepreneurs have started venturing the home health care market, there is still lot more elders lacking quality care. But being a successful home care provider is entirely different from being a home care provider.
Most of the providers face the problem of handling their day-to-day operations and managing caregivers, a tedious task. Not to blame them, they cannot avoid it when working in an unorganized sector. Home health care will be organised with government interference and insurance covering the costs someday. But how many home care providers will be able to see themselves with brand value for quality care at that point it the real question.
The key problems the home health care providers face starts from managing the patients enquiry. It continues to maintain the schedule of the patients and match them with the right caregiver. Managing the reporting time of every caregiver at the patients location is another big issue, thanks to the rising traffic of the urban areas.
In spite of providing adequate care, timely communication of elders health status with son/daughter of the patient adds up another layer of work for the home care providers as most of them are abroad. Not to forget, managing the huge pile of bills and payment receipts which is a tedious task when done conventionally. We might even miss out certain payment records and no use in questioning the front desk manager when its already missed.
Being a pioneer and an award winning Home Health Care Software in India, we at Caring Elders Technology, have found technology can enhance home health care operations and introduced the solution for all these problems. The home health care provider can finally focus on providing quality care and improving patient retention without any operational problems to handle. With so many happy customers, it is evident that we can help any home care provider to implement technology and reduce paper work without any up-front investment and reduce manpower for managing the operations.
If you feel we have left any issue unanswered, we will be happy to listen and answer your queries. Kindly get in touch with our executive today.

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