Can tracking a person’s pre-medical history be any easier?
A 73 year old former college professor, suffering from dementia is under care. He avails medical services from Home. He also has several other problems, including diabetes. Each time a care giver visits him, they have to go through a long process of finding out the various interim tests that have taken place, the medications that were prescribed etc., They have to do this on their own as they cannot rely upon him to provide all such details, his memory of things are going to be very vague.
Not only with the elderly patients, sometimes it becomes difficult even for the middle aged people to actually track and maintain their medical history. If they are being consulted by different doctors, each time they encounter a new doctor they need to produce their previous records for the physician to effectively administrate the medical care especially when consulting a Home Healthcare. The list of medications that the person used to take, when the medications were started and stopped etc., is also crucial for the Physician as he needs to prescribe the new medication based on that. An other thing that has to be noted down here would be the certain things that the patient is allergic to. Information on past/present illness (if any) also has to be taken into account.Only when all such details are properly gathered, a Physician can take a decision on what diagnose/care/surgery he can perform. All such things are very crucial as it will directly reflect upon the health and well being of an individual.
Also, there may be instances wherein the individual fails to keep these documents safely. There needs to be a one place where he/she can find all medical documents relating to them and those needs to be in an orderly fashion. The medications, diagnosis reports, scan copies, etc., needs to be arranged separately.
So, how do the Doctors/Care givers combat a situation like this? How do we make it easier for the patients to overcome this struggle?
Yes, all this has be simplified in a single click. There needs to be single store place which can be accessed by both the clinician and the patient. When a doctor visits the patient, he finds their previous medical history and scans them to upload it on to the patients account. This way, the particular patient can view it through a portal that has been assigned to them, at the same time the clinician visiting the patient can view all the required details.
The Scan documents feature can also be employed in another situation where in the Home Healthcare Provider/Agency needs to maintain a copy of a doctor’s or nurse’s practising license, proofs etc., This helps the management to keep things in line also the nurses/caretakers are authentic which gives the home care availers a sense of security and trust towards the home care organization.
Caring Elders Technology Pvt. Ltd. provides this feature through its SaaS product paving way towards making the Home Healthcare activities easier.
An initial medical assessment of Home Care Patient Inquiry is made by the Home Care agency before on-boarding as patient. And this inquiry mostly comes in through a phone call or website. You only get one chance to make a first impression, and when that first impression takes place on the phone, you’ve got to make sure that the best comes through in that brief conversation. The job of the person at the reception or front desk is thus as important as the care giver who is sent home to provide the necessary care or initial assessment. This is the first step/process any Home Care Provider would go through and the remaining work flow that follows entirely depend on how good the initial interaction happened. In such cases, documenting the conversation becomes an absolute need of the hour.
The initial enquiry is just the first step of the process and it is not always possible for the person at the front desk to remember all the details when handling multiple enquiry. Thus making a note of the caller’s details and the reason for the call is important. Some calls extend for a longer duration and some, only a few minutes just enough to collect the basic details such as name, problem for which they are seeking the Home Care Provider and the commercials.
These records while managed conventionally might lead to huge bundles of paper piling up taking much space and to retrieving the specific data becomes difficult or sometimes impossible. Also, when different people handle the job, there might be a lack of communication and coordination between them. But, now that technology has immensely grown, there can hardly be anyone that still sticks on to pen-paper. Having excel sheets to handle the task, needs human intervention to make analyses, generate reports and all this require an hawk’s eye. It is also very tiring and a tedious task to re-enter all the details once again after the client has been on-boarded as a patient. This may also introduce errors. To overcome all such chaos, we require a system that can effortlessly handle large volumes of data.
Not all Home Care agencies follow a specific work flow, some have dedicated Marketing managers to handle enquiry and maintain relationship with patients while others approach the situation with front desk person. In cases where there are more than one marketing personnel are involved, tracking the activities of each individual is important for the organization. Also, the activities with respect to each enquiring patient need to be trailed. This helps the admin to understand the exact obstacle that is faced by patient in availing the services. There maybe issues with the pricing or the distance to the patient location or the kind of service required by the patient may not be available with the care provider etc., All such details when documented, gives an effective report on the enquiry and the admin can look out for possible solution to on-board new patients.
Caring Elders Technology Pvt. Ltd. – a pioneer in launching SaaS solution to Home Healthcare providers in India handles this complex situation through LEAD MANAGEMENTmodule of the CET’s SaaS product.
The Lead Management module has the following features:
Collects lead data directly from website, campaigns etc.,
Gives an over-all view of all the activities taken on a lead before on-boarding as a patient.
Tracks, follows-up leads to on-board them.
Allows the Admin to assign leads to Sales team members.
Gives an analysis of how many leads have been converted by each Sales personnel.
Provision to get a patient’s approval regarding care packs and payment.
CET’s SaaS product- A one-stop solution for managing all your Home Healthcare needs.Call us for a free demo today.